HackingSaga Web Services Pvt. Ltd

FAQs

Website Development Payment Obligations

A down payment is required in order to begin development of your website. This is usually 50% of the upfront development fee. The outstanding balance on your website is due after the design, navigation and pages have been approved and built. Final payment is due regardless of whether all content for the pages has been sent by the client.

Website Development Cancellation

If development work has already begun (such as creating a design concept), then the down payment is non-refundable. HackingSaga Web Services Pvt. Ltd may elect at its sole discretion to offer a partial refund depending upon the circumstances.

Domain Name Registration

This cost recurs annually. Domain name registration gives you exclusive rights to a certain name, such as www.mygroup.org, so that you can use it for your web-based purposes. You are NOT required to register a domain through us, but we strongly prefer that you do. Many services are not honest in the way they sell names and we spend a lot of time helping people re-secure rights to the name they thought they had already purchased. If you have registered your own name, make sure you have yourself as the Registrant and Administrative Contact with a current, easily accessible email address. This will help to ensure that your domain can be renewed or transferred should the need arise. Domain name registration fees are not refundable.

Hosting

This cost recurs annually. Hosting places the domain name on a particular server connected to the web, which allows you to post a website for viewing through a browser. You are NOT required to host through us, but we strongly prefer that you do. Hosting comes with domain-based emails, bandwidth, storage space, database and security tools, and other features. Projects that involve custom programming must be hosted HackingSaga Web Services Pvt. Ltd to ensure the programs that we write will work. If you want to host your site on another server this must be disclosed before we begin programming.

Hosting Renewal Payment Obligations

Your hosting account will be automatically renewed under the same time and fee structure unless you give written notice to HackingSaga Web Services Pvt. Ltd fifteen (15) days before the renewal date that you do not wish to renew the account.

Hosting Cancellation Payment Obligations

Hosting cancellations & Refunds are only possible if the hosting has not been purchased yet.There will be no refund after the hosting has been purchased. All cancellations must be received in writing according to the deadlines indicated: regular mail and e-mail are acceptable. Phone requests will not constitute acceptance of any cancellation. Refunds will be issued back to you within 10 business days from your cancellation date.

Hosting Transfer

If you wish to transfer your hosting to another provider HackingSaga Web Services Pvt. Ltd can, upon request, download your site onto a CD and mail it to you. The cost for this service ₹2500 per copy. FTP access to your site is not available for transfer purposes.

Websites Not Hosted by HackingSaga Web Services Pvt. Ltd

Should the client decide to host their site on another server, HackingSaga Web Services Pvt. Ltd cannot guarantee the all elements of the site will work. HackingSaga Web Services Pvt. Ltd will make a reasonable effort to research the problem on the foreign platform to let the client know what we think the problem is. However, we cannot take responsibility for problems caused by or on another hosting server, including but not limited to email, FTP, SSL, database, server software, and site security issues. If HackingSaga Web Services Pvt. Ltd believes it will take a significant amount of time to fix the problem, we will advise the client before proceeding. In most cases, fixing problems on a foreign hosting server is billable.

Gsuite Support, Charges & Setup

GSUITE is from Google. Bring Gmail to your domain. Powerful spam protection, powerful search and integrated calendars help you get more done. Never see ads. 30GB of cloud storage for your important files. Gsuite charges as per the number of emails you want. 1-5 Email Accounts (₹149/Month/User) | 6-25 (₹139/Month/User) | 26-49 (₹129/Month/User) | 50+ (₹129/Month/User). Setup costs ₹999 INR.

Website Maintanence & Support

There are no required maintenance fees up-to one year and in some cases for 6 months other than domain registration and hosting. Most people do some work on their site every year, for which we offer several plans. We can make certain parts of the site updatable by you by implementing a custom Content Management System or installing a blog. For work we do on the site after going live, we charge on an hourly basis. If you expect that maintenance will be a regular occurrence, you can buy a prepaid maintenance contract of ₹4999/Year, we can customize a maintenance plan for your particular needs, but no plan is required.

Payment Gateway Integration Charges

Payment gateway integration costs a one-time fee of ₹999 INR.